Title: Waiter/Waitress – Restaurant,
Our client is a fast-food restaurant based in Thika. The seek to hire a waitress who will be responsible for serving food & beverage items in the restaurant. They will ensure the prompt and courteous serving of guests with food and beverage items as requested in an efficient manner in accordance to the restaurant policies, procedures, and standards established to ensure maximum customer satisfaction
Operates as the principal salesperson in the restaurant and ensures that guests are accorded high level of customer care.
Ensures that the tables are well arranged and wiped before set-up is done.
Ensures that the cutlery and crockery used by the guests are clean and properly polished.
Sorts and polishes all menus before presenting them to the guests.
Ensures that the glasses used for serving guests are clean and well-polished.
Promptly and courteously takes orders for food and beverage from guests, posts the same in the POS and serve accordingly.
Confirm food and beverage orders as per the restaurant service guidelines.
Accurately records, pre-checks and picks-up all food and beverage orders as per the restaurants service guidelines
Have a thorough understanding and knowledge of all food and beverage items on the menu and be able to recommend Food and Beverage combinations and up sell alternatives.
Informs and explains all the day’s specials and makes suggestions on food & beverage items to the guests.
Up-sell or promote all specials as well as promoting slow moving items.
Draws a table plan for orders taken on each table.
Follows the right procedures when serving wines.
Ensures that the guest orders are served correctly (as per the guests’ specifications).
Makes follow up on all orders posted.
Keeps the guests informed of new developments in case of any delays.
Skills & Qualifications
Must have a Degree in Hospitality Management
Atleast 3 years’ experience in the hospitality industry in a similar role preferably in a fast-paced establishment
Hospitality certification is a plus.
Excellent reading, verbal and written English skills.
Excellent personal hygiene and grooming habits.
Customer service oriented with a lively, energetic, and outgoing personality.
Well-organized and detail oriented.
Be able to remain rational and calm under pressure.
Be able to stand or walk for an extended period.