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Job Description

Job Description

Fairmont Mount Kenya Safari Club has been awarded Africa’s leading hotel in 2022 and 2023 by the World Travel Awards. We are looking to grow our team and engage a highly motivated and passionate Royal Service Agent who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.

Consistently offer professional, friendly and engaging service

Process all external and internal calls either by redirecting calls or assisting the caller

Take ownership of the caller’s request and ensure follow up according to the hotel’s standards

Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering

Maintain and monitor the “Royal Service & Reservation” software system

Serve as a liaison for Guests requiring information relating to all aspects of the hotel

Handle and distribute faxes, voice messages and written messages for internal and external Guests

Follow department policies, procedures and service standards

Other duties as assigned

Qualifications

Good command of English

Previous customer related experience an asset

Must possess outstanding guest services skills and sophisticated verbal communication skills

Computer literate in Microsoft Window applications required

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times.

Prior experience working with Opera or a related system.

How To Apply

Interested and qualified candidates should apply thorugh Fairmont Hotels & resorts via the link Jobs at Fairmont Hotels & Resorts

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