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Job Description

Main Responsibilities of Job

• Understand the client’s business and maintain good client service in line with established guidelines;
• Understand sensitivity of client engagements and maintains client confidentiality in line with set policies;
• Identify opportunities and recommend additional services that could benefit clients;
• Develop a good understanding of breadth of firms service offerings outside of personal area of practice;
• Demonstrate personal actions and behaviours within and outside the workplace reflecting own reputation and the firm’s brand;
• Create awareness of the Human Resources Solutions Services offerings;
• Attend to all internal/ external correspondence/ queries in a timely manner;
• Knowledge on the Employment Act and Labour laws;
• Lead Human Resources Solutions engagements including Recruitment & Selection, Job analysis, Job evaluation, Organization Structure Review, HR Audit Salary Survey, Performance management, HR Audit and Work load analysis;
• Handle end to end contracting process as and when required;
• Prepare and make presentations to clients during the meetings;
• Prepare and handle kick off and close out meetings with the clients;
• Develop and continuously update work plan for all engagements;
• Execute specific work streams with the team;
• Consult with the clients directly during the assignments;
• Prepare engagements reports;
• Get client feedback and recommendation letter; analyse the feedback obtained and communicate to the engagement service line head accordingly;
• Review proposals to ensure Terms of Reference has been responded to accordingly;
• Ensure timely billing and debt collection for all engagements;
• Develop working tools and provide technical expertise on Human Resources Solutions assignments;
• Respond to client inquiries in a timely manner and ensuring customer satisfaction;
• Review associates work to ensure accuracy of data capturing and report analysis;
• Ensure Human Resources Solutions programs and services are in compliance with established guidelines;
• Develop methods for compiling and analzying data for reports and specials projects;
• Complete timesheets on time in line with the policy;
• Motivate, mentor and coach team members in order to ensure growth and development; and
• Any other duties as assigned to the job holder by the supervisor from time to time.

Key Skills and Qualifications:

• Bachelor degree in Business/HR related field;
• Pursuing CHRP part 2/ Higher Diploma in HRM)
• Have a minimum of 5 years of relevant work experience;
• Ability to work with a team;
• Must be able to meet the demands of an ever-changing business environment;
• Must be a critical thinker capable of identifying and evaluating different ideas or ways of solving problems creatively;
• Strong written and verbal communication skills
• Time management and organizational skills;
• Creative problem-solving and strong analytical skills;

How To Apply

If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV only quoting the job title on the email subject to [email protected] or [email protected]

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