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Job Description

Key Requirements:

• Manage incident resolution time within the SLA target
• Take on end-to-end service ownership and manage all involved parties toward an SLA-compliant delivery
• Responsible to ensure technical service level compliance for services operated by Product Operations or by 3rd parties on behalf of the service owner
• Responsible for managing incidents, including workarounds and changes implementation, and executing service requests, including on-call duties
• Identify and implement best practices and process improvements with 3rd parties delivering application operation services
• Responsible for the communication of major incidents and ensuring the delivery of the reports to senior stakeholders
• Strong ability to manage in a dynamic high-growth environment
• Strong ability to act cost-consciously considering the financial impact of one’s actions.

Qualification:

• Must have a relevant degree in IT
• Must be ITIL certified.
• 3 to 5 years of experience in IT service provisioning
• IT/ Application Operating background and experience in managing complex technology based on ITIL best practice processes
• Experience and background in a complex business environment and working in multicultural teams with a strong focus on supplier management
• Ability to understand mobile services and Linux operating systems
• Financial Services Experience
• Fluent in English

How To Apply

Interested and qualified candidates should apply via the link Jobs at Summit Recruitment & Search

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