Applications Operations Manager

Date Posted: Nov. 15, 2022, 2:29 p.m.

Summit Recruitment & Search

Job Description

Key Requirements:

  • Manage incident resolution time within the SLA target
  • Take on end-to-end service ownership and manage all involved parties toward an SLA-compliant delivery
  • Responsible to ensure technical service level compliance for services operated by Product Operations or by 3rd parties on behalf of the service owner
  • Responsible for managing incidents, including workarounds and changes implementation, and executing service requests, including on-call duties
  • Identify and implement best practices and process improvements with 3rd parties delivering application operation services
  • Responsible for the communication of major incidents and ensuring the delivery of the reports to senior stakeholders
  • Strong ability to manage in a dynamic high-growth environment
  • Strong ability to act cost-consciously considering the financial impact of one’s actions.

Qualification:

  • Must have a relevant degree in IT
  • Must be ITIL certified.
  • 3 to 5 years of experience in IT service provisioning
  • IT/ Application Operating background and experience in managing complex technology based on ITIL best practice processes
  • Experience and background in a complex business environment and working in multicultural teams with a strong focus on supplier management
  • Ability to understand mobile services and Linux operating systems
  • Financial Services Experience
  • Fluent in English

How To Apply

Interested and qualified candidates should apply via the link Jobs at Summit Recruitment & Search

Apply for this Job Now

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