Field Services Manager

Date Posted: March 5, 2024, 9:09 a.m.

Schneider Electric

Job Description

Reporting to Field Services Director (Anglophone west and East Africa), this position is responsible for leading the region Field Services business and organization. It includes corporate strategy deployment, profitable business growth execution including sales/presales, operations, operational marketing, team management (East Africa). The position holder will be based in our Nairobi office and will cover all East African countries, mainly Kenya, Ethiopia, Tanzania and Uganda.

Essential Responsibilities:

Manages the Field Services organization and Leadership team Sales/presales, Marketing, Operations within the defined budget

Direct reports to country president & member of the country management team

Drives Performance Management across Field Services organization (in charge of a shadow P&L)

Responsible for implementation of country and functional market strategies as well as monitoring performance against goals

Adapt go to market Field Services strategy according to local country installed base and country marketing plan (Global accounts, Targeted accounts, proximity accounts).

Supports & deploys the global Field Services transformation program including all streams and initiatives

Deploys the Global offer with local adaptation of the value proposition per BU and then per market segment, paying attention to push the new Digital Offers

Drives profitable business growth, increasing the mix of Service Plans revenue. Drives and secures the plan and execution of the Field Services Campaign

Develops and grows key SE Relationships with Customers and Channels

Serves as role model in collaboration between the different functions in Field Services and also with other BU functions locally and with Global Field Services

Manages team skills evolution to match with business needs (End User coverage) and secure quality in customer service execution

Develops talents to build a high-performance team, with clear goals with associated KPI for each direct report

Reports business & operation results on a regular basis

Is actively participating to the Field Services VP community

Role Requirements

The successful candidate should have a (4) year college degree in engineering. MBA is an added advantage

10 years’ experience in a similar role

Extensive business acumen with strong results orientation

Experience in managing P&L

Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Field Services.

Excellent verbal and written communication skills including C-level customers

knowledge of Schneider Electric services offers throughout the Asset Management Life Cycle of the product is an added advantage.

Proficient in Microsoft Office suite and ERP/CRM related tools.

Excellent organizational skills


How To Apply

Interested and qualified candidates should make their applications to Schneider Eelectric via their job portal using the link

Apply for this Job Now

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