UX Specialist

Date Posted: Feb. 9, 2022, 10:54 a.m.

Safaricom Kenya

Job Description

 Job Responsibilities

    Translates user needs and business needs into user flows and wireframes and owns the interaction design phase of the product development

    Works with Product managers and customer Journey experts in creating the long term and short-term vision for the digital products

    Uses of storyboards/wireframes/prototypes to demonstrate how a product/service will work to non-technical stakeholders such as senior management.

    Determines information architecture and creates sitemaps for complex systems

    Works with different stakeholders of a product to establish user needs and creating optimized user journeys.

    Creates wireframes / mockups and interactive prototypes using tools such as AdobeXD/Sketch/Figma

    Makes strategic and tactical design recommendations based on usability findings/standard design guidelines and feedback.

    Conducts qualitative and quantitative research in order to uncover user needs and insights

    Conducts usability testing to help in refining digital product design.

    Work with tools that track user behavior on digital products e.g Hotjar, Appsee, Google Analytics in order to understand usage behavior on digital products.

    Conducts industry and competitor research in order to give the team an edge in the digital products developed.

    Collates customer feedback from different channels e.g social media, call center, google play-store and gives actionable insights to the development team

    Creates surveys for research to gather feedback on products.

    Assess Payments tribe ability to successfully deliver user-centered design encompassing the quality and consistency of research and design processes, resources, tools, and operations,

    Asses payments tribe propensity to support and strengthen Ux now and in the future, through its leadership, workforce, and culture.

    Determine which of the Ux maturity 6 stages the tribe currently occupies.

    Gather insights about how the tribe can increase its UX maturity.

    Develop a capability development plan on growing Ux maturity within the Tribe.



    Bachelor’s degree in psychology, visual design, communications, computer science, or related field.

    Familiarity with coding languages and specialized software programs

    Previous design experience.

    Artistic eye for design

    Ability to think creatively

    Mathematical aptitude and strong problem-solving skills

    Excellent IT and programming skills

    Excellent organizational, time and project management skills

    Accuracy and attention to detail

    An understanding of the latest trends and their role in a commercial environment

    Self-development skills to keep up to date with fast-changing trends

    Professional approach to time, costs and deadlines


Note to Applicants

As part of the interview process, external candidates should prepare the following documentation which will be required as soft copies at a later stage based on your performance in the interviews/assessments.

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.

Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.

Clearance certificate from a reputable Credit Reference Bureau (CRB).

University Diploma/Degree Certificate/ Letter of completion from university in case you have not received your diploma/degree certificate.

National ID/Passport.


How To Apply

Interested and qualified candidates should make their applications through Safaricom's portal Safaricom Careers

Apply for this Job Now

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