Monitoring and maintaining computer systems and networks.
Performing hardware and software installations, configurations, and updates
Troubleshooting and resolving issues with software or hardware.
Changing configurations, settings and permissions to fix computer issues.
Generating sign ins for new hires during the onboarding process, Setting up accounts for new users
Responding in a timely manner to service issues and requests
Repairing and replacing equipment as necessary.
Networking and Internet connection.
Manage IT inventory of Software and hardware.
Updating employees on the status of their service requests
Resolving IT support requests from employees, answering employee questions regarding computer systems
A minimum Bachelor’s Degree in Computer Science with at least 3 to 4 years work experience in same capacity.
Knowledge of Microsoft (word, Excel, PowerPoint, Outlook & Teams), Proficiency in Windows/Linux/Mac OS
Experience in a helpdesk or technical IT support.
High-level knowledge of commonly used software, hardware and applications