Product Manager – Marketplace

Date Posted: March 31, 2022, 4:28 a.m.

Safaricom Kenya

Job Description


We are pleased to announce the following vacancy for Product Manager - Marketplace within Consumer Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.


Detailed Description

Reporting to the Tribe Lead – Digital Services. The position holder will serve the below role purpose;


Build and manage high quality product roadmaps based on your vision and strategy

Define the Vision so that the development team clearly visualize the expected outcome by the user and manage the product backlog

Prioritize the Product Backlog to best achieve goals, missions and maximum outcomes.

Oversee development to make sure that he/she is participating in the overall development stages of the product.

Understand the market, the competition, and the users’ pain points and use the information to determine what features should be implemented.

Partnering with local and global brands to identify and influence development of new products and services.

Incorporate benchmarking information as well as best practices and lessons learned from to define best-in-class customer experience

Participates in the daily Scrums, Sprint Planning Meetings, and Sprint Reviews and Retrospectives


Key accountabilities and decision ownership:

Agree with the business and all stakeholders on the Product roadmap and deliverables for each quarter and drive innovation

Deliver a stable and in best in class customer experience

Acquisition and usage of the Product by ensuring the channel is relevant, engaging and accessible

Analyze customer insights, usage patterns, competition activities, and market scenario to draw insights into customer usage /behavior to design and optimize the product

Develop the commercial case and secure commercial approvals for the Product

Oversee the Product commercial plan deliverables by working with Stakeholders and prepare and update all documents.

Present Formal product commercial performance in weekly and monthly reviews (Customers, Transactions, penetration Revenues, tNPS, ARPU etc.

Work closely with other stakeholders including the brand and segment team to define a clear and precise Go To Market strategy and channel engagement including visibility requirements



Upper second class degree in Business or Commerce from a recognized University

5 years working experience in Telecom

Marketplace product Experience

Experience building app stores or integration platforms

High level knowledge of Commercial knowledge

Last Date to Apply: Apr 6, 2022

How To Apply

Interested and qualified candidates should make their applications through Safaricom's portal Safaricom Careers

Apply for this Job Now

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