We are pleased to announce the following vacancy for Product Manager - Marketplace within Consumer Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Tribe Lead – Digital Services. The position holder will serve the below role purpose;
Build and manage high quality product roadmaps based on your vision and strategy
Define the Vision so that the development team clearly visualize the expected outcome by the user and manage the product backlog
Prioritize the Product Backlog to best achieve goals, missions and maximum outcomes.
Oversee development to make sure that he/she is participating in the overall development stages of the product.
Understand the market, the competition, and the users’ pain points and use the information to determine what features should be implemented.
Partnering with local and global brands to identify and influence development of new products and services.
Incorporate benchmarking information as well as best practices and lessons learned from to define best-in-class customer experience
Participates in the daily Scrums, Sprint Planning Meetings, and Sprint Reviews and Retrospectives
Key accountabilities and decision ownership:
Agree with the business and all stakeholders on the Product roadmap and deliverables for each quarter and drive innovation
Deliver a stable and in best in class customer experience
Acquisition and usage of the Product by ensuring the channel is relevant, engaging and accessible
Analyze customer insights, usage patterns, competition activities, and market scenario to draw insights into customer usage /behavior to design and optimize the product
Develop the commercial case and secure commercial approvals for the Product
Oversee the Product commercial plan deliverables by working with Stakeholders and prepare and update all documents.
Present Formal product commercial performance in weekly and monthly reviews (Customers, Transactions, penetration Revenues, tNPS, ARPU etc.
Work closely with other stakeholders including the brand and segment team to define a clear and precise Go To Market strategy and channel engagement including visibility requirements
Upper second class degree in Business or Commerce from a recognized University
5 years working experience in Telecom
Marketplace product Experience
Experience building app stores or integration platforms
High level knowledge of Commercial knowledge
Last Date to Apply: Apr 6, 2022
Interested and qualified candidates should make their applications through Safaricom's portal Safaricom CareersApply for this Job Now
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