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Job Description

Job Objective/Purpose

Manage the reception professionally at all times and that all visitors, patients and clients are accorded immediate service 

Key Responsibilities

Maintaining proper patient / client records depending on the designated department / branch. 

Ensure that all the procedures, systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit / insurance clients.

Ensure proper patient registration per the defined protocols

Ensure accurate billing and timely finalization of invoices

Ensure proper cash handling as per defined protocols

Ensure that all incoming telephone calls are directed/ transferred to the respective departments /offices.

Client satisfaction - ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement

Maintain patient privacy and confidentiality at all times.

Any other duty as assigned by the supervisor in line with the job description.

Personal Specifications

Certificate in Business Management or a relevant business course 

Minimum of 1 year experience 

Organizational awareness and detail-oriented 

Strong interpersonal and communication skills, teamwork and reliability

How To Apply

Application documents (CV and Certificates) must be emailed to [email protected] with the job position you are applying for as the subject of the email

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