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Job Description

Job Purpose:

The Quality Assurance (QA) specialist will oversee the activity of the quality assurance with Internal Audit department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the Britam’s products and/or development processes.

Key responsibilities:

Develops, implements, and manages processes to ensure that systems and products meet required specifications for quality, function, and reliability prior to delivery.

Collaborate in the design and implementation of efficient and effective quality assurance systems across the Britam group.

Ensure that QA/QC processes are in place, maintained throughout the IT systems implementation and software development life cycles and reviewed/revisited periodically to ensure all standard operating procedures reflect the most up-to-date, internationally accepted practices, ensure compliance with evolving innovations, and ensure responsiveness to new technologies as they become available.

Identifies and sets appropriate quality standards and parameters for systems, products and business rules.

Communicates quality standards and parameters to Project Team, Internal Audit team, product development team, IT and other appropriate staff.

Coordinates IT systems and product testing processes.

Participates in IT systems and product testing.

Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.

Perform quality assurance role for any strategy IT systems replacement, major upgrade or acquisitions.

Reviews client, customer, and user feedback to confirm quality.

Maintains compliance with the relevant local and international applicable laws, regulations, guidelines, and policies.

Develop and maintain systems and products quality assurance policies, procedures, and QA success criterion.

Undertake systems quality assurance reviews and recommend corrective actions.

Conduct user training of Quality Assurance i.e. policies, standards and best practices.

Performs other duties as assigned. 

Other responsibilities:

Hires and trains quality assurance staff, if and when required.

Oversees the daily workflow and schedules of the department.

Conducts performance evaluations that are timely and constructive.  

Training of other department users on quality assurance standards.

Training of both the Audit Team and the Risk and Compliance on quality assurance.

Knowledge, experience and qualifications required:

Bachelor’s degree in Business, Computer Science, Operations, Quality Management, or field related to the products being developed required.

Three to five years of experience in related field required with supervisory experience a plus. 

Certification of Control will be a huge plus (ISO 9000 etc.)

Sound understanding of methodologies of quality assurance and related standards.

Proficiency of databases, financial systems and Use of automated software testing and quality control tools.

Ability to train and mentor other staff members.

Excellent communication skills.

Great attention to details.

Required Skills/Abilities:

Excellent verbal and written communication skills. 

Excellent interpersonal and customer service skills.

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Strong analytical and problem-solving skills.

Strong supervisory and leadership skills.

Proficient with Microsoft Office Suite or related software.

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