Experience Minimum of 2 years’ experience in a desktop support environment.
Type of Employment: Contract (for a min of 6 months)
With a history spanning over 150 years, Nestlé didn’t become the world’s leading food and beverages brand by chance. Perfection is at the heart of what we do and our people are always looking for the next big idea to cement our status. We’re now looking for am IT Support Specialist based in Kenya.
You will be be a point of contact for both Customer Care and customers on the respective sites and to advise, guide and ensure adherence to standards in matters concerning technology. Work closely with other resolution groups to assist and resolve customer incidents and requests, ensuring maximum availability of technology services.
A day in the life of…
An IT Support Specialist, you will
Resolve first-line incidents logged by Customer Care assigned to the Site Administrator Resolution Group
Research, resolve, and respond to TECHNOLOGY queries based on the Nestle IT procedures
Interact with other analysts / specialists in resolving and escalating incidents to ensure the quick dispensing of essential information that is critical to the resolution of incidents, as per Infrastructure team
Provide first line desktop support for IP Telephony system, LAN infrastructure
Ensure IT Assets or equipment onsite is accounted for and timeously rotated when scheduled to including site F&P server, laptops, desktops, scanners, printers and projectors
Provide direction in all technology related projects and ensure Global technology standards are adhered to as per Infrastructure team.
Implement disaster recovery procedures
What will make you successful
A relevant IT qualification
Minimum of 2 years’ experience in a desktop support environment.
International A+ and N+ certification.
Microsoft Certified Professional (MCP) certification or higher
Microsoft Certified Systems Engineer (MCSE) qualification will be advantageous.
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