IT Support Specialist

Date Posted: April 18, 2021, 6:31 a.m.

Job Description

Experience Minimum of 2 years’ experience in a desktop support environment.

Type of Employment: Contract (for a min of 6 months)

Position Summary

With a history spanning over 150 years, Nestlé didn’t become the world’s leading food and beverages brand by chance. Perfection is at the heart of what we do and our people are always looking for the next big idea to cement our status. We’re now looking for am IT Support Specialist based in Kenya.

You will be be a point of contact for both Customer Care and customers on the respective sites and to advise, guide and ensure adherence to standards in matters concerning technology. Work closely with other resolution groups to assist and resolve customer incidents and requests, ensuring maximum availability of technology services.

A day in the life of…

An IT Support Specialist, you will

Resolve first-line incidents logged by Customer Care assigned to the Site Administrator Resolution Group

Research, resolve, and respond to TECHNOLOGY queries based on the Nestle IT procedures

Interact with other analysts / specialists in resolving and escalating incidents to ensure the quick dispensing of essential information that is critical to the resolution of incidents, as per Infrastructure team

Provide first line desktop support for IP Telephony system, LAN infrastructure

Ensure IT Assets or equipment onsite is accounted for and timeously rotated when scheduled to including site F&P server, laptops, desktops, scanners, printers and projectors

Provide direction in all technology related projects and ensure Global technology standards are adhered to as per Infrastructure team.

Implement disaster recovery procedures

 

What will make you successful

A relevant IT qualification

Minimum of 2 years’ experience in a desktop support environment.

International A+ and N+ certification.

Microsoft Certified Professional (MCP) certification or higher

Microsoft Certified Systems Engineer (MCSE) qualification will be advantageous.

 

How To Apply

Interested and qualiofied candidates should make their applications to Nestle Kenya via the link Jobs at Nestle Kenya

Apply for this Job Now

Related Jobs

Product Manager – Marketplace

We are pleased to announce the following vacancy for Product Manager - Marketplace within Consumer Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

ict & telecommunications Nairobi, Kenya Mar/31/2022

Regional Team Lead

Overall Purpose: The Regional Team Lead coordinates field activities planned for field teams assigned installation, decommission, support tickets and maintenance of customer link tasks

ict & telecommunications Nairobi, Kenya Mar/02/2022

Field Engineer

Overall Purpose: The Field Officer responds to assigned installation, decommission, support tickets and maintenance of customer link tasks.

ict & telecommunications Nairobi, Kenya Mar/02/2022

Graphics Design Assistant

The Graphic Designer will be responsible for the effective design and development of graphic communications for print, web and media. This will include branded promotional items, website and social media graphics, broadcast and print media graphics, info-graphics and other marketing materials as needed

ict & telecommunications Nairobi, Kenya Feb/13/2022