Product Specialist

Date Posted: Nov. 7, 2021, 7:17 a.m.

Job Description

Job No: 008

The Specialist will execute the wholesale carrier services and product roadmap, the EBU one, and coordinate the wholesale carrier services product catalogue for Kenya. The role will be responsible to implement new carrier services products, including coordinating the product definition and delivery cycle, pricing and technical and commercial specification definitions aligned to market trends and commercial requirements from sales and commercial teams. The Specialist will liaise with the wholesale and EBU teams to develop a unified wholesale and enterprise approach, as well as with MTN Group product specialists and management for guidance.

Key responsibilities:

The Product Specialist will be accountable to achieve the following objectives:


Support/adapt the development and management of the Kenya carrier roadmap and product plans, working into the wider Unified Communication and Connectivity Portfolio to build a single connected platform between wholesale and Enterprise

Coordinate the implementation of the carrier services product catalogue, including specification and pricing for new products

Collaborate with sales/commercial to understand key needs and requirements from a carrier service perspective and incorporate them into the Kenya product catalogue and plan

Provide input to business cases for product implementation

End to end ownership of product implementation – project management that can cover different individuals and teams

Provide input for pricing, based on demand analytics and intelligence of competitive carrier services pricing 

Provide input for carrier services profitability and management of product economics for this line of business

Implement a customer experience plan and ensure customer satisfaction

Ensure the processes are defined to accommodate for fault handling and resolution, as well as fraud detection/prevention/response

Provide stakeholders with updated high-quality product collateral, target prices and discount matrices across routes and accounts

Track and manage the product commercial and service performance, recommend and deliver on continuous improvements (revenue uplift and cost reduction), including product upgrades and changes, under the guidance of the manager

Collaborate with stakeholders to provide sales, operational, competitor, market and product insights

Monitor the product implementation, launch and FAB processes.

Competitor analysis and benchmarking in collaboration of the Commercial Manager


Role Deliverables:

Execution of the agreed carrier services product road map and strategy

Coordination of the carrier services product catalogue

Key point of contact for carrier services products

Product cost recover

Minimum 4-year Academic Degree (BBA, Engineering /Computer Science)




5+ years relevant commercial experience in the fixed line international telecommunication industry preferably in enterprise/carrier product business

2+ years of relevant product experience


Able to work effectively with multiple stakeholders

Strong analytical skills to adequately anticipate demand and propose investment decisions

A working knowledge of business practices - Knowledge of risk management (a risk taker who carefully considers risk/reward) and business development

Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges

Strong computer literacy

Understanding the Kenya connectivity infrastructure wholesale landscape,

Ability to adapt to changing requirements of business and staff members

Excellent Interpersonal skills

How To Apply

Qualified candidates are invited to send their applications and detailed CV, including qualifications, experience, present position and current remuneration.

The forwarding e-mail and cover letter must clearly indicate the job title on the subject line.

Send your application to  [email protected]

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