Job Description


We are pleased to announce the subject career opportunity within Commercial (M-Pesa Africa) reporting to the Principal Digital Manager.

Role Description

M-Pesa, is a pioneering fintech business and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer >40 million active customers financial services, enterprise, merchant, and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.

The Commercial Team works with the M-Pesa leadership across our 7 OpCos to co-create the product strategy, drive thought leadership, design new products, and features, set commercial priorities with the engineering teams, and lead business development for strategic multi-country partnership opportunities.

We are looking for a Digital Product Manager to help us build and scale the Largest number one Fintech Platform and Digital Ecosystem in Africa with our talented product team.

Over the last 12 months, our product team has built apps across 5 markets and is aiming to launch more to our 47million M-Pesa customers.

Why this role is tailored for you

You’ll be working on the goals, strategy, and delivery defining the way millions of people interact with M-Pesa daily.

As the Digital Product Manager, you are the mini CEO of the Product and will work closely with leadership to implement the product roadmap.


Key Role Responsibilities

As an experienced professional in Digital Product Management you’ll be:

Work autonomously through the product backlog while making sure that features get delivered quickly and efficiently, following the SAFe Agile methodology

Take a significant user need, or pain-point and figuring what the product might be

Collaborate with teams across M-Pesa to align plans, unblock development, and communicate changes with customers

Track and monitoring your features’ performance and functionality after launch to iterate and improve on them

Co-develop launch and go to market plans with local teams to drive uptake and engagement

Drive commercial rationalisation of roadmap, features and utilising partnerships through influencing and negotiation

Coordinate across complex dependencies to go from idea to successful launch

Develop the product roadmap, incorporating research to create a transformative product



Apply if you have:

Bachelor’s degree required, a Master’s degree in a related field preferred

Over 3 years of professional experience in Digital Product development and commercialisation of new and existing products in an agile environment

Demonstrated experience delivering a Digital app and involvement in continuous improvement of the App

Led squads that deal with ambiguity every day from development to user experience design

Demonstrated commercial acumen and research capabilities

Experience negotiating commercial agreements with 3rd parties

Ability to engage and influence C-suite executives

Understanding of financial services/ mobile regulatory environment across Africa


We are happy if you have:

Prior experience in banking, payments, finance, or customer-facing products

Expertise in designing digital user experiences


What you can expect from us:

We believe in a fair and robust interview process

We have a robust flexible total reward scheme

Dedicated support and mentoring/coaching

Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.


How To Apply

Interested and qualified candidates should make their applications through Safaricom's portal Safaricom Careers

Apply for this Job Now

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