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Job Description

About the Role

The company is looking to engage the services of a young, energetic, passionate, creative and hardworking individual looking to join the Information Technology team as an IT Assistant. The position will afford successful individuals a unique opportunity to gain hands-on experience supporting a busy IT department at the heart of a growing organization. 

Duties and Responsibilities

Provide Frontline ICT support services for the company

First person of contact to ICT, answers the ICT support channels, recording and dealing with requests and informing users of the proposed steps for resolution of fault.

Setting up and maintaining user accounts and associated user rights management.

Monitors the Helpdesk system for new requests and acts upon or assigns requests as necessary

Liaises with vendors to uphold Service Level Agreements (SLAs).

Provide support in the use of and troubleshooting problems with the Company’s ICT Systems.

Diagnoses and resolves end-user network or local hardware problems, e-mail, internet, and general access problems.

Perform basic troubleshooting of ICT problems using PC remote control services or a site visit.

Manage the issuing of ICT assets and keep an updated inventory.

Handover and record the issue of loan IT equipment including Mobile Phones, projectors, Laptops and any other IT consumables.

Assist in the continued reliability and enhancement of the Company’s ICT Systems.

Coordinate and perform proactive maintenance including the routine checks of IT assets to ensure normal operation.

Work as part of a team to deliver large ICT projects.

Administer the branch firewall and be able to configure services like DHCP, Firewall rules, Web filtering, VPN etc.

Ability to design and configure networks

Ability to install and configure Open-source tools for networking monitoring and alerting

Qualifications

Bachelor’s Degree in Information Technology or Computer Science or a combination of relevant education.

Professional certifications in either Microsoft, Google, Cisco or Linux

Professional experience of two years in the above field in a busy IT environment of over 100 users.

Strong IT troubleshooting skills

Good analytic and interpersonal skills

Good understanding of computer hardware, networking, and Operating Systems (Linux, Windows, ChromeOS)

How To Apply

Interested and qualified candidates should send their applications to Sanergy via the link Jobs at sanergy

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