An exciting opportunity has arisen within our Field Services team, and we are looking to recruit an Inside Sales Services Representative based in Nairobi, Kenya.
The successful candidate will be responsible for the following:
Maximize services revenue by establishing, building, and nurturing relationships with the assigned portfolio of Proximity Accounts.
In addition to account ownership, he/she will be responsible for managing by delegating from outside sales services some tasks related to Strategic and Targeted Accounts.
Your Role – Magic happens when you bring great people together
Manage assigned accounts:
Customer qualification and platforming.
Research contact and identity/plan key initiatives.
Be the Single Point of Contact for the assigned accounts.
Develop and maintain relationships with the customer.
Answer customer questions and educate on all SE services.
Report on sales and margin of accounts.
Build and manage FS Opportunity Pipeline:
Analyze & qualify opportunities in BFO.
Meet daily goals for outbound sales calls to support the existing customer base and identify and pursue new opportunities with existing accounts.
Take inbound calls and e-mails to support the existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign; FSR leads and CCC/other sales leads.
Develop cross-selling between Line of Businesses service offers.
Transfer new product sales opportunities to Account Managers from the BUs or Inside Sales from the country.
Quote and close the deal for standard services offer.
Coordinate with all the FS teams and product teams, if needed, to satisfy service opportunities.
Keep updating the data of the Installed Base of the customers.
Document all records of customer history in BFO.
Respond on time and quality to On-demand requests from the customer.
Customers, FS Operational Marketing, CCC, Outside services sales, Order Management, FS Operation
Key Success Factors:
Close collaboration with Outside Services Sales for complex on-demand sales.
Reactivity on FSR and CCC opportunity generation.
Regular collaboration with FS Operational Marketing Leader for a thorough understanding of Demand generation plans, country Installed Base profile, and associated services available and to be launched in the following months.
Education: Bachelor /associate degree in Electrical Engineering.
Experience: 2 years IS/ Field Service Representative/Customer Care.
Soft skills: sales oriented/results-oriented/ daring/ passionate/ team player/organized/ resilient/ voice clear & understandable/ engaging & enthusiastic.
Basic to intermediate skills in MS Office products (Excel, Word, PowerPoint), BFO.
Familiarity with Schneider Electric products and services will be an added advantage.
Excellent verbal and written communication skills.
Able to priorities and manage multiple tasks and build customer relationships.
Successfully completed assigned training paths and successfully engaged in technical sales conversations.