Jobs in Kenya 2024, NGO Jobs in Kenya, Today Jobs Kenya

Job Description

They seek to hire a Direct Sales Representative who will respond to walk-in customers, attend to customer inquiries through social media i.e. emails, WhatsApp, Facebook, Instagram, X (Twitter) etc. by providing product information, price and delivery timelines.

Responsibilities

Answer customers’ questions about products, prices, availability and product uses.

Meeting daily, weekly, and monthly sales targets

Handling customer complaints in liaison with quality and production to provide timely feedback on the complaint raised.

Preparing and sending quotes and proposals.

Build and maintain relationships with clients and prospects

Collect and analyses information and prepare data and sales reports

Liaise with Dispatch/ sales admin to ensure goods are delivered to customer on time.

Consult with clients after sales or contract signings to resolve problems and provide on-going support.

Any other duties as and when assigned by the Management from time to time.

Requirements

Bachelor’s Degree Sales & Marketing or any related field.

3yrs experience in an industrial manufacturing process environment (for entry level).

Experience in paper industry will be an added advantage

Self-starter with high sense of responsibility

Ability to understand and resolve customer and process related problems

Product Knowledge

Proven customer support experience

Achievement of individual monthly targets

Customer retention 80% total outlet purchases every month.

Customer recruitment (2 per month).

Collection within credit terms.

Reactivation of Dormant accounts (1) per month.

Customer Service Relationship Management.

Prepare weekly, monthly reports.

Able to communicate in a clear and understandable manner

Conflict resolution and problem-solving experience

Ability to multi-task, prioritize and manage time effectively

Excellent selling, communication & negotiation skills.

Prioritizing, time management, and organizational skills.

Relationship Management skills & openness to feedback.

Excellent knowledge of MS office. Working with an ERP would be an added advantage.

Proven work experience dealing with Direct sales.

Actively seek out new sales opportunities, through cold calling, networking, and social media (What’s app.)

Processing on invoices & issuing Quotations.

Recruitment of new and maintaining old customers.

Positive Attitude

Ability to Work Under Pressure

How To Apply

If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV only quoting the job title on the email subject to [email protected] or [email protected]

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