Your Work-life Opportunity
The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins. As an Account Manager of long tail, you will play a key role in the Glovo Account management team. You will be directly responsible for impacting all the long tail partners to make them grow, sell assets and improve user UX.
Be a Part Of a Team Where You Will
Optimize Glovo visibility in our partners through marketing actions and our marketing kits
Improve operational efficiency of our partners by making sure we always deliver the best service to our customer
Maintain good relationship between Glovo and our partners
Forecast and track key account metrics
Draw and execute plans to make the portfolio grow through promos and marketing activations, selling positioning assets
Understand motives of inactive partners and churn and make plans to improve MoM
Define processes to scale promos through LT partner
Review and propose partner communications
Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
Identify new assets to sell to the long tail partners and implement the whole process.
Work on improving Kpis for the long tail partners through comms, tech releases, new features implementation, and different analysis and tests
Customer Service or Business Consultancy
Preferably experience in FMCG, food-hospitality or on-demand delivery industry
Effective English written and communication skills
Good communication skills
Determined to get things done: no job is too big or too small
Organized and detail-oriented
Problem solver, data-driven with an analytical approach
Great interpersonal skills
Comfortable working in a high growth and high-performance start-up with a fast pace
Experience Our Glovo Life Benefits
Enticing Phantom Shares plan
Comprehensive Private Health Insurance
Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
Flexible working environment
What You’ll Find When Working At Glovo
Gas: We work hard with energy and passion for what we do.
Care: We act in the best interest of a sustainable future.
Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
Stay Humble: We embrace mistakes and feedback to learn from them.