Jobs in Kenya 2024, NGO Jobs in Kenya, Today Jobs Kenya

Job Description

Our client is reputable FMCG Distributor in Nyeri is looking to hire a Customer Service & Digital Marketer who will be responsible for the following:

Duties & Responsibilities

Customer Service

Call customers to get their feedback on the Company’s products and services

Introduce new products to new and existing clients

Resolve customer complaints within the given timelines

Keep records of customer interactions, transactions, comments, and complaints

Carry out client visits to obtain first-hand information of their experiences on products and services.

Solve customer issues while on customer visits and escalate as necessary to ensure customer satisfaction.

Engage customers through tele-sales, generate leads and handover to the sales team

Analyze customer data, including social media interaction and physical visits

Social Media Marketing

Create a calendar of events and capitalize on social media events to boost sales.

Create social media content utilizing a variety of media creation tools in line with current industry best practice

Define, monitor, and update social media key performance indicators

Grow and expand the Company’s social media presence into new & emerging social media platforms

Prepare and share a weekly marketing reports

Create marketing strategies for bulk-SMSs marketing

Be aware of both upcoming and future events and capitalize on these to increase sales

Qualifications & Requirements

Degree in Communication/Public Relations or related field.

3-5 years work experience gained in the FMCG industry in customer service/public relations/communications with social media marketing exposure

Excellent skills in creating, writing, editing (photo/video/text) content

Proficient in the use of key social media marketing tools

Proficient in graphics & design tools for use in creation of social media content.

Impeccable communication skills both verbal and written

Strong analytical and interpersonal skills

Ability to build and maintain good customer relationships

Ability to multi-task, prioritize, and manage time effectively

Ability to maintain high standards of professionalism at all times

Ability to work in a team or as an individual with minimal supervision

Proficient in Microsoft Office and its components

How To Apply

If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV only quoting the job title on the email subject to [email protected] or [email protected]

Apply for this Job Now