Our client is reputable FMCG Distributor in Nyeri is looking to hire a Customer Service & Digital Marketer who will be responsible for the following:
Duties & Responsibilities
Call customers to get their feedback on the Company’s products and services
Introduce new products to new and existing clients
Resolve customer complaints within the given timelines
Keep records of customer interactions, transactions, comments, and complaints
Carry out client visits to obtain first-hand information of their experiences on products and services.
Solve customer issues while on customer visits and escalate as necessary to ensure customer satisfaction.
Engage customers through tele-sales, generate leads and handover to the sales team
Analyze customer data, including social media interaction and physical visits
Social Media Marketing
Create a calendar of events and capitalize on social media events to boost sales.
Create social media content utilizing a variety of media creation tools in line with current industry best practice
Define, monitor, and update social media key performance indicators
Grow and expand the Company’s social media presence into new & emerging social media platforms
Prepare and share a weekly marketing reports
Create marketing strategies for bulk-SMSs marketing
Be aware of both upcoming and future events and capitalize on these to increase sales
Qualifications & Requirements
Degree in Communication/Public Relations or related field.
3-5 years work experience gained in the FMCG industry in customer service/public relations/communications with social media marketing exposure
Excellent skills in creating, writing, editing (photo/video/text) content
Proficient in the use of key social media marketing tools
Proficient in graphics & design tools for use in creation of social media content.
Impeccable communication skills both verbal and written
Strong analytical and interpersonal skills
Ability to build and maintain good customer relationships
Ability to multi-task, prioritize, and manage time effectively
Ability to maintain high standards of professionalism at all times
Ability to work in a team or as an individual with minimal supervision
Proficient in Microsoft Office and its components