Merchant Support Executive

Date Posted: Nov. 16, 2022, 5:50 a.m.

Corporate Staffing Services

Job Description

Roles and Responsibilities

  • Resolve merchant issues, requests, enquiries, and complaints via phone call, site-visits, emails, and other communication channels in a timely and customer-friendly manner to satisfy and retain them. 
  • Provide our merchants training regarding usage of the iPay merchant dashboard, POS terminal usage and card schemes acceptance guidelines. 
  • Conduct regular on-site and off-site visits to check on our merchant’s activities to ensure smooth operations. 
  • Collect supporting documents via electronic means from merchants or e-merchants to keep as a reference for any future usage/disputes. 
  • Ability to cross sell and upsell to new and existing merchants. 
  • Prepare and submit daily activity reports for assessment. 

Qualifications.

  • Diploma in any Business related field. 
  • Proficient in relevant computer applications (Word processors, Browsers, Spreadsheets) 
  • 2-3 years of experience in a call center environment would be an added advantage. 
  • Knowledge of customer service practices and principles is a must. 
  • Excellent internet usage, data entry and typing skills are a must. 
  • Superior listening, verbal, and written communication skills are a must. 
  • Ability to handle stressful situations appropriately 
  • Good knowledge of controls and procedures of a payment platform’s operations 
  • Good knowledge of Operational and Compliance Risk Policies. 
  • Good knowledge of our products and Services 
  • Ability to work independently, meet deadlines and obtain results 
  • Strong decision-making and forward planning ability. 
  • Good interpersonal and communication skills. 
  • Proficiency in various computer applications and a general understanding of payment software 
  • Good performance track record 
  • Strong analytical skills 
  • Demonstrable and proven high integrity

How To Apply

If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV only quoting the job title on the email subject to [email protected] or [email protected]

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