ICT infrastructure Administrator

Date Posted: Sept. 30, 2022, 4:43 a.m.

CIC Insurance

Job Description


The IT infrastructure administrator’s (System Administrator’s) overall role is to ensure optimal availability, configuration, and utilization of CIC Groups infrastructure (Servers, storage, and data centre) in a manner that meets the internal customers’ requirements, creates efficient and business supporting solutions whilst maintaining relationships with vendors, users and key stakeholders by applying best practice project management practices in the implementation of changes in the core infrastructure and enhancements.


  • Implementation, maintenance, and proactive monitoring of CIC Groups virtualization technology (VMware, OVM and Hyper-V) as well as storage (Netapp) by developing necessary measures through regular business system maintenance to achieve optimal system functioning as per internal S.L.As.
  • Maintenance and Monitoring of data centre infrastructure and DR site with all the equipment.
  • Develops business cases for new infrastructure by gaining understanding of internal customer needs, communicating, and collaborating with other consultants to ensure that the most optimal solutions are selected that offer value for money and return on investment.
  • Provides technical input in creating and documenting functional specifications when customizations or extensions to the servers, virtualization environment, storage, Data Centre, and DR site are required.
  • Gathers business requirements from the business users, converts to technical specifications, and maintains complex components of the Office365 emails, SharePoint Online, OneDrive, SolarWinds, Microsoft exchange and MDaemon application.
  • Responsible for ensuring Business continuity and disaster recovery related procedures
  • Maintains windows server and Linux/Unix operating systems in servers and oversees server patching through Microsoft system centre.
  • Maintains functional specification documents for systems including user licenses utilization, change requests, test reports, user access lists and system controls reviews and improvements.
  • Execution of security matrices for systems through regular review of system rights and access to enforce system controls within the infrastructure.
  • Implement information security and control structures in line with the ICT policies as applicable to ICT infrastructure.
  • Recommending the infrastructure solutions and Developing RFP for infrastructure projects
  • Document systems’ manuals including technical and user manuals and write technical procedures and documentation for custom systems applications including operations, user guide, for new and existing applications.
  • Train system users where necessary and assist in support of the business applications as and when required.
  • Provide technical expertise and recommendations in assessing new and existing IT systems, software projects and initiatives to support and enhance their secure and efficient use.
  • Configures, maintains, and upgrades Computer/Server, automation equipment systems’ hardware/software.
  • Prepare and submit monthly reports on the performance of CIC’s systems.
  • Participate on IT project steering committees and be involved in the design phase of any new IT software development projects;
  • Oversight of branches and regional initiatives


Academic Qualifications

  • Bachelor’s degree in Information Technology or a related field.

Professional Qualifications

  • Netapp, VMware, OVM, Solarwinds, Office365, Fortinet and CISCO certifications


  • Minimum of four (4) years’ relevant experience.
  • Experience in Netapp, VMware, OVM, Solarwinds, Office365, Fortinet and CISCO technologies will be an added advantage.

Skills and Attributes

  • Excellent communication and presentation skills
  • Good analytical skills and Problem-solving skills
  • Excellent interpersonal skills
  • Understanding of the working environment /competitors

How To Apply

Interested and qualified candidates should make their applications to CIC via the link https://cic.co.ke/careers/

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