After Sales Manager

Date Posted: Oct. 7, 2022, 4:17 a.m.

BURN Manufacturing

Job Description

Duties and Responsibilities

Service Stations

  • Set up and train new Service Stations across Somali/Somaliland as needed based on sales and failures.
  • Maintain repair program and daily operations of service stations.
    • Ensure BURN-approved repairs
    • Inventory control and reconciliations
    • Manage to station payments
    • Ensure proper reporting of repairs by stations
  • Identify areas of improvement that are needed for service stations and repair processes.
  • Work with distributors on defective stove returns claims and repairs promptly.
  • Assist in the execution of Mobile Clinics and warranty awareness drives where necessary.

Data Management and Reporting

  • Track repairs and manage database(s) of repair information.
    • Maintaining accuracy of Warranty Database
    • Add data into Echo Mobile.
    • Ensure warranty materials and parts consumed are updated on ERP.
  • Prepare monthly reporting on repairs
    • Work with BI and Operations to analyze repair rates and occurrences
    • Document damaged parts from repairs, including photos and physical samples.

Customer service and SMS Communication Channel

  • Maintain platform for stations to report repairs.
  • Maintain communication channels for customers to report repair satisfaction as well as to receive schedule reminders and notices.
  • Assist in developing new functionalities within the platform.
  • Ensure all aftersales surveys & communications are translated and set up in BURN’s data collection tools.
  • In charge of the customer service team.

BURN Ambassador

  • Always maintain the integrity and be a positive ambassador for BURN.
  • Continuous improvement for our services and the experience that we offer our customers.

Skills and Experience

  • Relevant Degree and Qualifications
  • 3- 5 years experience in After Sales operations
  • Must be able to investigate and analyze problems
  • Strong interpersonal and organization skills
  • Good knowledge of the local language

How To Apply

Interested and qualified candidates should make their applications to BURN via the link Careers at BURN Manufacturing.

Apply for this Job Now

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