Regional Team Lead

Date Posted: March 2, 2022, 3:26 a.m.

Job Description

Overall Purpose: The Regional Team Lead coordinates field activities planned for field teams assigned installation, decommission, support tickets and maintenance of customer link tasks

TASKS DESCRIPTION

Role Summary

The core Responsibilities of the Regional Team Lead is to plan and coordinate regional project activities including Installation/Decommission/Maintenance/Support activities for BTN by following the recommended procedures and quality guidelines to achieve the target outcomes.

 

Key Measures of Performance 

Attend 95% of all assigned tickets within SLA

100% documentation of assigned & completed tickets/sites

Achieve Net Promoter Score of 95% and above for all assigned tickets

Ensure assigned regional team maintain 100% OHS Compliance during attendance for all sites attended in the region assigned

Ensure assigned regional team maintain 100% adherence to non-negotiable standards for all sites attended in the region assigned

 

Requirements

Bachelor’s degree in Electrical Engineering, Telecommunications Engineering, IT or equivalent domain.

Practical knowledge of wireless technologies, optical fiber network, troubleshooting & maintenance.

Certification in any industry standards desirable

Health & Safety Training and certification is an added advantage

Work At Height Training is an added advantage

Ability to read and interpret documents such as safety rules, designs, operating and maintenance instructions and procedure manuals. 

NTSA Driving License for small commercial saloon car

 

How To Apply

Interested and qualified candidates should make their applications to Baran Telecom Networks via the link https://btn-solutions.zohorecruit.com/jobs/Careers

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