ACCOUNT MANAGER JOB RESPONSIBILITIES
Develop strong relationships with customers, connecting with key business executives and stakeholders.
Identify new business opportunities among existing customers.
Respond to client queries.
Liaise with cross-functional internal teams to improve the entire customer/client experience.
Serve as the lead point of contact for customer account management matters.
Build and maintain strong, long-lasting client relationships.
Negotiate contracts, close and service agreements.
Ensure the timely and successful delivery of solutions according to customer needs and objectives.
Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
Prepare reports on account status.
Tender management for both technical and financial proposal and proactive follow up.
Continuous analysis of competition and changing market trends.
Financial management in terms of invoicing, payment follow ups and credit note issuance.
Conducting service review with clients.
Assist with challenging client requests or issue escalations as needed.
Keep clients satisfied and engaged with our products and services in the long run.
QUALIFICATIONS FOR THE ACCOUNT MANAGER ROLE
Bachelor's degree in Marketing or any other business-related course
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive