STANDARD MINIMUM QUALIFICATIONS
Currently enrolled in the university and have completed at least two years of undergraduate studies; currently enrolled in a graduate programme (Master's degree) from a recognized university; or have graduated from an undergraduate or graduate programme within the last 6 months in the fields of Information Communication Technologies, Network and Telecommunications, Computer Science, or equivalent.
Currently enrolled in a graduate programme (Master’s degree) from a recognized university, undertaking the programmes mentioned above, and have attended classes in the past 12 months,
Fluent in English (both oral and written) is a must; knowledge of a second UN language, preferably French, would be an asset.
KEY SKILLS & COMPETENCIES
Knowledge in Internetworking (TCP/IP, firewall, routing/switching, LAN, WIFI, etc.).
Knowledge in Network Monitoring systems (SNMP based).
Knowledge in Microsoft collaboration and productivity Tools: Microsoft Office package, MS Teams
SharePoint, O365, Azure or google apps.
Knowledge with network architecture and network monitoring systems.
Interest in developing sustainable solutions for country offices, focusing on ICT and renewable energy.
KEY ACCOUNTABILITIES (not all-inclusive)
Collaborate with country offices TEC teams to share information, plan, and provide needful support to implement various Network related activities in RBN region.
Responsible for maintaining information records such as network infrastructure and statistical databases.
Work closely with Network Infrastructure Coordinator to provide high level network guidance and support to complete RBN region for prevention and mitigation of threats and abuses on the network.
Contribute to draft quality focused training material, procedures, instructions, and templates from best practice and disseminate through a Practice Community to Region.
Resolves support calls related to WFP standard software and hardware including Office 365 Products, email, cloud services, operating systems, laptops, desktops, printers, scanners, smartphones etc.
Install, assemble, and configure computers, monitors, networks infrastructure and peripherals such as printers, scanners and related hardware; pull cables and rewire or direct the rewiring of cables as required for new installations and office reconfiguration.
Adhere to Incident management and change management procedures.
Diagnose and resolve technical problems, associated with computer hardware and software interrelationships/dependencies and ensure availability to system users.
Manage and report time accurately as per assignments.
Assist in internal and external conferences.
Perform other duties as may be assigned.