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Job Description

Your Role

As Network Operations Technician, you will be responsible for installation, calibration, commissioning and maintenance of network hardware that includes KOKO Points, Smart Tankers, and Smart Depot units across Region neighborhoods with a goal of minimizing equipment breakdown through effective implementation of laid out predictive and productive maintenance systems. This role is critical to delivering KOKO’s promise of network quality and uptime to customers.

 

What You Will Do

Carry out shop outlets technical inspections, installations and test protocols, calibration and commissioning of KOKO Points

Ensure all deployed network hardware conform to respective quality and regulatory requirements and adherence to all installation, calibration and maintenance schedules against set metrics

Troubleshoot system and hardware errors and resolve technical problems using a structured approach with a view to resolving incidents in a timely manner and prevent recurrence

Document and own activities by completing forms, reports, logs, and records using provided tools. Ensure good work management of provided work orders, instructions and schedules to meet daily targets and maintain high quality outputs

 Continuously identify needs for improvement by conveying it to line manager and/or engineering team to maintain high quality work standards

 Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels and performing regular maintenance

 Maintain customer satisfaction through professional conduct and engagements

 Ensure that the function operates in accordance with any Health, Safety and Environmental policies and procedures

 

What you will bring to KOKO

Diploma/Bsc degree in Engineering or other technical field

A minimum of 1 year experience in field operations or a similar technical capacity.

Ability to test, troubleshoot, service, and repair electronic equipment

Working knowledge of plumbing repairs, maintenance processes, methods and installation techniques

Excellent analytical, problem-solving skills and attention to detail

Excellent written, verbal and presentation skills

A team player able to work effectively with others and independently with minimal supervision

How To Apply

Interested and qualified candidates should apply through Koko Network's career portal via the link https://jobs.lever.co/kokonetworks

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