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Job Description

Your Role

As a Deployment technician, you will be responsible for delivery, installation, calibration, and commissioning of network hardware including KOKO Point units in retail outlets across Kisumu and Its environs.

 

What you will do

Carry out retail outlet inspections (acceptance testing), network hardware installations and test protocols, calibration and commissioning

Ensure all deployed network hardware conform to respective quality and regulatory requirements

Strong collaboration with Maintenance and Quality departments within Network Operations to optimize and maximize resources

Document and own activities by completing forms, reports, logs, and records using provided tools. Ensure good work management of provided work orders, instructions and schedules to meet daily targets and maintain high quality outputs

Continuously identify needs for improvement by conveying it to line manager and/or engineering team to maintain high quality work standards

Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels and performing regular maintenance

Respond to operational tickets escalated to the department and ensure closure per OLAs. 

Collaborate with engineering team and share information across on test results and make adjustments where required through provided communication channels and tools

Maintain customer satisfaction through professional conduct and engagements

Ensure adherence to Health, Safety, Environment and Quality Management System requirements

 

What you will bring to KOKO

A Diploma/Bsc degree in Engineering or other technical field.

Minimum  1 year field operations experience of installations and commissioning machines

Lab and workshop skills - eg soldering, wiring, drilling etc

Excellent analytical, problem-solving skills and attention to detail

Excellent written, verbal and presentation skills 

A team player able to work effectively with others and independently with minimal supervision.

Appreciation of ISO 45001:2018 and other related safety standards

How To Apply

Interested and qualified candidates should apply through Koko Network's career portal via the link https://jobs.lever.co/kokonetworks

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