Technical Assistant, G5

Date Posted: Feb. 24, 2023, 5:51 a.m.

United Nations Office at Nairobi (UNON)

Job Description

The post is located in the Technical Services Unit, within the Information Technology Unit (ITU) of the Division of Conference Services (DCS) in UNON. Under direct supervision of the Head, Technical Services, and general guidance from the Information Systems Officer, the incumbent’s duties will be as follows:



Assist in the operation of the simultaneous interpretation equipment, voting system, video, audio and other Web streaming/recording/Remote Simultaneous Interpretation (RSI) equipment and ensure they are operational at all times and are properly maintained;

Monitor equipment moves, additions and changes and ensure guidelines are met;

Operate conferencing equipment during meetings;

Participate in the installation and provision of simultaneous interpretation, voting and recording systems outside of UNON conference centre;

Liaise with relevant offices in the requests for equipment for press conferences and related services;

Provide inputs in the Requests for Proposals for equipment and services;

Assist in drafting operational performance standards and maintenance guidelines.


Assist in coordinating all requests for audio-visual conference services;

Configure and test hardware/software;

Ensure installed video conference systems are operational, available and reliable;

Ensure that preventative maintenance schedules on systems are carried out;

Operate and monitor all equipment during meetings.


Guide and assist contractor’s staff in installing and maintenance of equipment;

Assist in workflow analyses of existing procedures and drafting of new workflow as required;

Obtain statistical data on operational performance;

Provide support and training for new users and temporary staff;

Maintain register of all equipment (installed and mobile);

Provide input in research and evaluation of new conference products.


Stock and issue supplies and materials;

Liaise with relevant offices in obtaining temporary conference facilities;

Ensure proper maintenance of conference rooms;

Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making;

Assists with visualizations and updating information material such as web pages or brochures;

Perform any other duties as required.


PROFESSIONALISM: Good technical skills, ability to participate in setting up, operating and maintaining Audio Visual (AV) technologies and provide user support; Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given; The ability to perform analysis, modeling and interpretation of data in support of decision-making; Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter, is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations; Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; Understands applicability and limitation of technology to the work of the office; Actively seeks to apply technology to appropriate tasks; Shows willingness to learn new technology.


Completion of high school diploma or equivalent is required.

Supplemental courses/technical certificate in electronics, communications, computer technology or other related field such as Dante Certification Programme, CTS (Certified Technology Specialist) and ITIL Foundation are desirable.

Work Experience

A minimum of (5) five years of relevant and progressively responsible experience in the AV/Broadcasting/Telecommunications and related fields is required.

Experience in the operation, maintenance and servicing of AV/conferencing equipment is desirable.

One or more years of experience within an International organization is desirable.

How To Apply

Intersted and qualified candidates should make their applications to the United Nations Office at Nairobi (UON) via the link United Nations Nairobi Careers

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