The Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing customers first to ensure that the Sun King customer satisfaction is in line with industry standards . They will be responsible for managing performance KPIs of the service teams with regular team engagements on welfare checks, continuous improvements, coaching and mentoring in a bid to continually build capacity. Stakeholder engagement on joint drive in line with business objectives and customer centricity.
What you would be expected to do
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