We are searching for a dedicated, supportive Call Center Team Manager who can manage, coach and motivate customer service executives as they engage with our customers through the different voice and non voice platforms within the business. The Call Center Team Manager will support call center employees and assist in the coaching and mentoring process, ensuring that every agent is well prepared to provide quality customer experience. They will be responsible for driving performance of the team in line with the assigned KPIs ensuring that they understand and meet/exceed expectations through continuous engagements. You should be analytical, supportive, and prepared to act as a resource to the call center agents.
What you would be expected to do
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