Role: Financial Services Associate
You are responsible for the execution of Sokowatch’s Financial Services strategy in Kenya. You are the owner of the Sokowatch Financial Services product delivery targets including working capital financing, asset financing, insurance and other financial products to come.
You are charged with training, developing and retaining a world class financial services team delivering effective KYC, sales, credit administration and collections.
Reporting into: EA Financial Services Manager
Your Mission in our Vision
Financial services will be the biggest differentiating factor of Sokowatch from its competitors. By crafting a suite of services/financial products that not only meets the needs of our customers but also enhances their earnings potential, Sokowatch will become an indispensable long-term partner for our customers.
Our strategy is to provide a world class customer experience with regards to accessing basic financial services through effective education and signaling that allows our customers to graduate to more sophisticated financial products. In the long-run, these more sophisticated financial products will be the profit engine of the financial services business
Capacity to recruit & manage clients including KYC, usage, retention and repayment
Managing customers directly and in liaison with the sales team to ensure
Ensure they order the set number of SKUs and grow their SKUs per order
Ensure they grow Average Revenue Per User MoM
Ensure on-time repayment of credit with capacity to escalated collections
Daily follow up of overdue invoices through phone calls and field visitations
Developing Pay plans / Promise to Pay database with elaborate follow ups
Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making
Conduct customer education to all new and existing clients to ensure adherence to Sokowatch credit terms and communicate any changes of policy
Handle all customer and agents complaints within the credit portfolio
Any other duties may be assigned
Diploma in a Business related course
Proven work experience in credit management
Good understanding of lending procedures & credit related laws
2-4 years of credit experience
Be willing to regularly travel to customer sites
Have considerable experience with customer negotiations