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Job Description

Execute surveillance, performance monitoring, maintenance and repairs of buildings and equipment

Executes daily surveillance of building and equipment and reports all building and customer defects

Monitors performance of equipment and installations and co-provides input on power usage and capacity planning. Provides data for input into reports, such as electric meter data

Provides data for input into reports, such as electric meter data

Supports in the maintenance and repairs on buildings and equipment in accordance with change requests, Service Level Agreements (SLAs) and Measure of Performance (MOP)

Co-directs repairs and maintenance executed by external employees and documents the performed activities in accordance with change requests, SLAs and MOP

Responds to alarms and handles or escalates alarms according to guidelines

Provides practical direction for external security employees

Participates in inventory control of supplies

Makes suggestions for improving the quality and effectiveness of the data centre

Participates in the full continuous (24×7) call-out team and/or shifts

 

Execute Customer Implementation process

Acts as a first point of contact for customer deliveries and removals, prepares and plans operational activities and informs the local security team

Provides CIM team with technical support and acts as first point of contact for CIM questions both internally and externally prior to escalation to CIM

 

Provide customer service support

Carries out performance-tuning operations on data centre systems to ensure high level of power availability, and security.

Supports Sales team in pre-sales technical support

 

Perform day-to-day client management activities

Ensures that the data centre is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services

Supports the Data Centre Manager to maintain all data centre standards, procedures, health and safety, and day to day infrastructure performance issues

 

Requirements

BSc Degree or Higher Diploma in a technical field such as Computer Science, Electrical and Electronics Engineering or Telecommunications Engineering

5 years of work experience in IT, Telecom or Electrical and Electronics environment.

Networking skills

Cloud computing skills

Project management

Analytical thinking; logically and methodically thinks through issues

Strong attention to detail

Time management

Ability to work as part of a team

Ability to work independently with minimal supervision

Excellent written and verbal communication skills

Knowledge of technical requirements and builds for power infrastructures for data centres and telecommunication/IT equipment

How To Apply

If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV only quoting the job title on the email subject to v[email protected] or [email protected]

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