Relationship Officer

Date Posted: Dec. 17, 2022, 7:05 a.m.

Old Mutual

Job Description

Job Description

To grow a high quality SME client portfolio both in cheap and stable deposits and loans and manage all client relationships to ensure world class customer service and maximum returns.

  • Lead generation and conversion to business (Loans, Fixed Deposits, business accounts etc.)
  • To champion SME product in the Branches
  • Client retention through world class customer service
  • Relationship Management of existing SME clients
  • Account utilization by all SME clients
  • Proper KYC vetting of clients using supporting documents and SME appraisal tools   
  • Proper loan appraisals measured by approval success rate 
  • Ensuring every application is approved by the authorized signatories
  • Documentation and integrity
  • Compliance to Credit Policy, Compliance and audit standards together with company policies and procedures
  • Dissemination of information to prospective clients about Faulu
  • Products and service awareness
  • Ensuring clients understand our operations policy with regard to accessing our services and products
  • Periodic SME training to the branch staff to enhance awareness and cross selling
  • Ensuring account utilization -all business proceeds to be banked through Faulu
  • Relationship management – scheduled and adhoc client visits, calls, etc.
  • On time loan repayment and follow ups
  • Understanding the underlying causes of default and take remedial actions as per credit policy
  • Attain PAR targets
  • Networking with SME Business Forums, events, etc.
  • Stakeholder relationship management; local administration, dealers, etc.
  • Monitor, on a continuous basis, all transitions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
  • Obtain, verify and maintain proper identification of customers wishing to make transactions whether directly or through proxy.
  • Adhere to all the due diligence measures when conducting transactions as enshrined in the Bank's AML, KYC & CFT policies, procedures and guidelines

How To Apply

Interested and qualified candidates should submit their applications to Old Mutual via their career portal using the link Old Mutual Careers

Apply for this Job Now

Related Jobs

Britam

EMC Medical Claims Assistant

Britam careers, Britam salaries. 2024 Job vacancies at Britam for EMC Medical Claims Assistant in Kenya. Apply today.

banking & insurance Nairobi, Kenya Feb/25/2024
Britam

EMC Underwriting Assistant

Britam careers, Britam salaries. 2024 Job vacancies at Britam for EMC Underwriting Assistant in Kenya. Apply today.

banking & insurance Nairobi, Kenya Feb/25/2024
Britam

EMC Case Management

Britam careers, Britam salaries. 2024 Job vacancies at Britam for EMC Case Management in Kenya. Apply today.

banking & insurance Nairobi, Kenya Feb/25/2024
Absa Bank Limited

Head of Channels

Absa Bank Limited careers, Absa Bank Limited salaries. 2024 Job vacancies at Absa Bank Limited for Head of Channels in Kenya. Apply today.

banking & insurance Nairobi, Kenya Jan/17/2024