Job Description
Job Description
- This role is accountable to manage all preventative and arrears management functions within the Branch Network for a period of between 6-12 months
- Joint responsibility with the Regional Collections Manager and Area Manager for the Collection and Book performance of the area and region
- Implementation and Management of Collection strategy with RCM and AM.
- Coaching (Behavioural) and Training (Technical) Collections Coach, BM¿s and AM¿s.
- Specific focus and Hands on approach All ICU, Relegation, Nursery and BSP branch focus areas.
- Branch, Area and Employer visits.
- Diary Management of the Collection Coach aligned to area and region.
- Focus on poor performing branches and FCs Roll rate specific Active to Legal.
- Quality assessments on work done by Collection Coach.
- Reports and trend analysis.
- Specific focus areas: FPDs, FIMs, Arrears vs Payment Recency, specific trend per area/region (DR).
How To Apply
Interested and qualified candidates should submit their applications to Old Mutual via their career portal using the link Old Mutual Careers
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