WHAT YOU’LL DO
We’re looking to add customer-oriented, analytical people to our Customer Engagement team. You’ll be motivated by building relationships with a portfolio of long-term customers – whether they are hustling in Gikomba or running a major supermarket. You’ll take pride in keeping everyone’s accounts in order – making sure the dozens of clients you manage are fully stocked while keeping on top of their account payments. Most importantly, you’ll be eager to take on more responsibility and grow your career as part of our team.
THE ROLE IN BRIEF
Manage Client Accounts
Take responsibility for placing orders according to credit rules and credit limit established by your supervisor
Manage customers’ payment schedule and ensure that customers adhere to credit limits
Build long-term relationships with clients and service recurring order needs
Provide all customer support required by the clients in your portfolio
Network Within the Industry and Identify New Clients
Build and grow relationships within the furniture manufacture industry
Use industry networks and other means to generate new leads on an on-going basis
Develop a strong understanding of competitors and competing products on the market
Present Products to Prospective Customers
Pursue leads, research prospects and make initial introductory calls
Make product presentations which show an in-depth understanding of our products and the client’s needs
Offer recommendations to your supervisor about creditworthiness of new customers
Close relationships and coordinate orders with our warehouse
CAREER GROWTH + COMPENSATION
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
ARE YOU OUR DREAM CANDIDATE?
A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
Extremely strong interpersonal skills and success developing productive professional relationships
A mature professional who can comfortably relate with business owners and senior purchasing managers
Strong analytical skills and attention to detail—ability to analyse customer statements and proactively identify and address issues with customer accounts
Proficient in Microsoft Word and Excel
Eager to join a quickly-growing organization and team
We're looking for a Call Center Quality Assurance (QA) Officer to assess the quality of the performance of our call center agents. The QA will monitor outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.