The Product Lead will be responsible for the day-to-day activities and projects regarding product testing, launch, and product research.
Lead end-to-end product testing processes which involve, but are not limited to, planning, execution, evaluation, and reporting on test products.
Lead product launch preparations and handle internal communications to all relevant departments in relation to new product launches
Lead investigation, initial problem resolution, and final escalation of issues from the field impacting products in the market
Monitor new product performance in the market and handle product performance reporting
Responsible for the preparation of all training materials relating to, but not limited to, new products, process improvements, and tech developments within the organization
Responsible for training trainers on all new products, processes, and tech developments within the organization
Work hand in hand with the Product Development team to conduct initial/ pilot field testing of potential products, processes, systems, and tech
Participate in product, customer, and sales agents’ surveys as needed
Under the guidance of the Senior Manager- Market Development, conduct comprehensive market research to guide internal strategic product-related decisions
Any other duties assigned
3+ years of experience in working in market and product development, market research, project management, or a related commercial function
Bachelor’s Degree in any business-related field; specific experience in Market Research, Product Development is an added advantage.
Skills and Competencies
Strong project management, multitasking, and decision-making skills
Strong writing and reporting skills
Good working knowledge of MS Office packages such as MS PowerPoint, MS Word, and MS Excel.
Strong interpersonal skills to work with multiple internal stakeholders and short timelines.
Agility - able to work in a fast-moving environment with frequent change and a sense of urgency.
High integrity and openness combined with a commitment to good governance.
Willingness to work long hours as may be required from time to time.
Work well in teams, and have strong critical thinking & analytical ability.
Ability to work independently as well as in larger teams