Kwara is looking for a driven, hardworking trainee to join our Customer Success Team. You will ensure our clients go live on our digital banking platform, are trained on how to use it and are able to grow their business with Kwara.
Help customers go live on our digital banking platform by supporting data migration
Support training of Kwara customers on our platform
Clients enjoy and success on our platform because of your support
You analyse patterns to find out what users struggle with
Create (digital) content to help customers succeed with our platform
Take ownership of customer requests and get them from problem to solution
Improve the Customer Success department with your insights and ideas
You are eager to learn independently and with others
You deeply care about the success of the customer
You communicate excellently with all stakeholders, internal and external
Proficiency in Microsoft Excel, Google Docs, Slack and Gmail
Organisational skills and detail orientated
Excellent English proficiency, both verbal and written
We're looking for a Call Center Quality Assurance (QA) Officer to assess the quality of the performance of our call center agents. The QA will monitor outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.