Customer Service Officer

Date Posted: June 23, 2021, 6:11 a.m.

Jubilee Insurance

Job Description

Job Ref.No. HRJIC631

Position: Customer Service Officer

We currently have an exciting career opportunity for Customer Service Officer, Jubilee Life Insurance Limited. The position holder will report to the Assistant Manager –Customer Service and will be based at Head Office in Nairobi.

Role Purpose

The job holder will interact with Jubilee customers and ensure that customer data captured is correct and in line with the company’s processes and procedures. In addition, the job holder will deal with and help resolve any customer complaints and implements initiatives to improve customer satisfaction levels and loyalty, while ensuring that the customers receive world class customer service experience.

Main Responsibilities

Contact customers for the purpose of data validation in line with the data protection guidelines.

Provide customer feedback on validated data.

Update the customer feedback template.

Ensure customer inquiries and complaints are promptly and effectively resolved within the required TAT.

Maintain customer records by updating account information on the feedback template.

Contribute to team effort by accomplishing related results as needed.

Support in closing of leads generated through the various digital platforms.

Maintain strong relationship with customers.


Key Competencies

Visionary Leadership

Entrepreneurial Spirit

Market Awareness

Customer Focus

Continuous Innovation

Ownership & Commitment

Team Spirit



Bachelor’s Degree in Insurance, Marketing, Administration,or any other related field.

Progress in CII/IIK.

Proficient use of Excel


Relevant Experience

Minimum of three years’ relevant experience in a similar position. Knowledge of regulations by AKI & IRA will be an added advantage.


NB: This is a contractual role.

How To Apply

If you are qualified and seeking an exciting new challenge, please apply via [email protected] quoting the Job Reference Number and Position.


Only shortlisted candidates will be contacted.

Apply for this Job Now

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