Job Ref.No. HRJIC631
Position: Customer Service Officer
We currently have an exciting career opportunity for Customer Service Officer, Jubilee Life Insurance Limited. The position holder will report to the Assistant Manager –Customer Service and will be based at Head Office in Nairobi.
The job holder will interact with Jubilee customers and ensure that customer data captured is correct and in line with the company’s processes and procedures. In addition, the job holder will deal with and help resolve any customer complaints and implements initiatives to improve customer satisfaction levels and loyalty, while ensuring that the customers receive world class customer service experience.
Contact customers for the purpose of data validation in line with the data protection guidelines.
Provide customer feedback on validated data.
Update the customer feedback template.
Ensure customer inquiries and complaints are promptly and effectively resolved within the required TAT.
Maintain customer records by updating account information on the feedback template.
Contribute to team effort by accomplishing related results as needed.
Support in closing of leads generated through the various digital platforms.
Maintain strong relationship with customers.
Ownership & Commitment
Bachelor’s Degree in Insurance, Marketing, Administration,or any other related field.
Progress in CII/IIK.
Proficient use of Excel
Minimum of three years’ relevant experience in a similar position. Knowledge of regulations by AKI & IRA will be an added advantage.
NB: This is a contractual role.
We're looking for a Call Center Quality Assurance (QA) Officer to assess the quality of the performance of our call center agents. The QA will monitor outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.