We're looking for a Call Center Quality Assurance (QA) Officer to assess the quality of the performance of our call center agents.
The QA will monitor outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
He/ She will assist in developing, creating, and implementing call center quality processes and procedures, assessing training needs, and coaching to enhance the overall Jiji’s customer experience of our platform users.
Skill Set & Qualifications Required
1-year experience in QA in a busy call center environment
Fluent in Luganda both speaking and listening
Excellent data collection and analysis skills
Strong attention to details
Excellent interpersonal skills
Degree/ Diploma in a related field.
Why work for us
New age company with fast career growth
Competitive salary and bonuses
Interact with creative minds from all over the world
Engaging employee engagement activities, monthly TGIF, thematic Friday's, out of office experiences
Modern work environment
At ICEA LION Group we seek to recruit qualified candidates for the position of Contact Center Agent. The position holder will be responsible for handling customer engagement and interactions that come through the contact centre as per the set customer experience standards.
We are seeking to hire an efficient customer service executive who will handle customer inquiries act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.