Quality Assurance Officer

Date Posted: July 27, 2021, 3:52 p.m.

Jiji.co.ke

Job Description

Company profile

We're looking for a Call Center Quality Assurance (QA) Officer to assess the quality of the performance of our call center agents. 

The QA will monitor outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. 

He/ She will assist in developing, creating, and implementing call center quality processes and procedures, assessing training needs, and coaching to enhance the overall Jiji’s customer experience of our platform users.

 

Skill Set & Qualifications Required

1-year experience in QA in a busy call center environment

Fluent in Luganda both speaking and listening

Excellent data collection and analysis skills

Strong attention to details

Excellent interpersonal skills

Degree/ Diploma in a related field. 

 

Why work for us

New age company with fast career growth

Competitive salary and bonuses

Interact with creative minds from all over the world

Engaging employee engagement activities, monthly TGIF, thematic Friday's, out of office experiences

Modern work environment

 

How To Apply

Send us your detailed resume to [email protected] with the job title as the subject line

Apply for this Job Now

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