We're looking for a Call Center Quality Assurance (QA) Officer to assess the quality of the performance of our call center agents.
The QA will monitor outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
He/ She will assist in developing, creating, and implementing call center quality processes and procedures, assessing training needs, and coaching to enhance the overall Jiji’s customer experience of our platform users.
Skill Set & Qualifications Required
1-year experience in QA in a busy call center environment
Fluent in Luganda both speaking and listening
Excellent data collection and analysis skills
Strong attention to details
Excellent interpersonal skills
Degree/ Diploma in a related field.
Why work for us
New age company with fast career growth
Competitive salary and bonuses
Interact with creative minds from all over the world
Engaging employee engagement activities, monthly TGIF, thematic Friday's, out of office experiences
Modern work environment
Our client is a leading Credit Management Firm providing complete debt recovery solutions in Kenya and the larger East African region. They seek to hire Customer Service Executive who will be tasked with handling all Customer Care interactions by providing consistent standards of service to Client and ensuring customer satisfaction