IT & Systems Support Engineer

Date Posted: Jan. 23, 2023, 10:02 a.m.

West Indian Ocean Cable Company (WIOCC)

Job Description

Job Objective:

The IT & Systems Support Engineer will be responsible for administering, managing, and supporting the company’s IT, Business & Operational Support Systems.

Key Duties & Responsibilities:

Act as the primary contact for all internal IT helpdesk support requests

 Provide account management and support for all IT supported cloud technologies including Office365, Zoom, Google Suite, DocuSign, NetSuite, and all other role based specialized systems

Troubleshoot Windows software and hardware issues for end users through service desk walkups, chat, voice, and video calls

Ensures all IT equipment and infrastructure is running to its optimum performance and that escalations are owned and managed appropriately

Contact and collaborate with software and hardware vendors to solve technical issues as needed

Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day-to-day basis

General network troubleshooting for network connectivity including digital authentication, remote access, secure wi-fi, and wired connectivity

Day to day management of back-office task’s (monitoring, anti- virus, deployment, servers, update, and patching)

Own issues through resolution, escalating to appropriate support member/team when necessary

Onboarding administration

 Prepare new hire hardware for deployment

Educate new hires on new software and technology related procedures to secure a swift onboarding process

Conduct orientation and guidance to users on how to operate new software and computer hardware

 Improve IT operations by conducting system analysis and recommending changes in policies and procedures

Create documentation to provide guidance on use of various platforms and for frequently asked questions

Oversee the allocation, replenishment, and maintenance of IT stock inventory

Minimum Qualifications:

BSc. Computer Science/Engineering or equivalent

At least two years hands on experience in system administration and support

Experience & Skills:

Strong analytical, debugging, and problem-solving skills

Office 365 Administration and support

Strong knowledge of Windows. Linux knowledge is a plus

 Working knowledge of the following technologies: MS Azure AD, MS Endpoint Manager, MS compliance and security

 Administering and supporting cloud-based storage solutions. MS SharePoint and OneDrive are a plus

Experience with basic troubleshooting and network concepts with a fundamental understanding of TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling

Strong documentation and communication skills

Ability to work with limited supervision and stay focused while performing repetitive tasks

Ability to follow through and execute on assigned tasks

Work well with geographically diverse teams and users

Scripting experience, Programming is a plus

Cybersecurity experience is a plus

Attributes

Integrity, honest with high ethical standards

Boundless, passionate, and flexible

Personal excellence, accuracy, and attention to detail

Collaborative, achieve results through teamwork and partnerships

Ability to work under pressure, multi-task and think creatively

Efficient time management, fast learner in a fast-paced dynamic environment

Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Passion for technology and innovation

Ability to prioritise tasks and learn in a fast-paced environment

Excellent oral and written communication skills

Deadline for application is 31st January 2023.

How To Apply

Interested candidates are encouraged to apply by submitting their updated CV including three referees.  Applications should be sent to [email protected] indicating the job position in the Subject Line.

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