We are looking for an IT Intern to provide technical support in the use of PC hardware, Software, and operate a multi- platform (Linux/windows/Mac) computer environment, monitor, and assist resolve call center agent environment issues remotely and troubleshoot, repair and maintain office PC (e.g., laptops, desktops, Local storage ,Scanners, 3G/4G Routers and Multifunction printer configuration)
What you would be expected to do
Diagnosing computer hardware, software, and peripheral issues.
Installing and configuring computer hardware & software.
Responding in a timely manner to service issues and requests raised on service desk platform and ensuring they are resolved within the SLA.
Setting up user accounts on various business support applications.
Troubleshoot and direct users requiring assistance on audio/visual systems.
Repairing and replacing IT equipment when necessary.
Service of IT equipment.
Carry out any other tasks that may be assigned by line manager.
You might be a strong candidate if you
Are a recent graduate in bachelor’s degree in Computer Science, Information Technology
Have extensive knowledge in Office 365.
Are experienced using IT helpdesk systems.
Possess strong comprehension of IT systems and technologies.
Demonstrate strong ability to learn.