Job Description

We are looking for people who are passionate about making a strong contribution to Exinity Group’s growth in the southern region of Nigeria to join our team. The Customer Solutions Representative will be responsible for all clients ensuring on-going support and value throughout the client journey cycle (registration, deposit, trading, withdrawals, client training etc.) using soft selling skills.

Duties and Responsibilities:

Improving customer service quality/experience, productivity and profitability

Ensure to hit personal KPIs (chat/call/email numbers, net deposits, activations, CSAT etc.)

Identifying and developing high net worth clients and ensuring smooth transition to the Relationship Management team

Answering e-mails, assisting with client registrations, deposits, trading, withdrawals, client training

Liaising with all departments to resolve issues

Providing all relevant information to clients regarding documents and materials for becoming a client

 

REQUIREMENTS

A bachelor degree in any discipline

Language skills: Fluent English speakers and native Swahili

Excellent spoken and written communication skills required

Ability to work efficiently under pressure

Excellent computer skills (Microsoft Excel and Word)

Knowledge of Meta Trader platforms will be considered an advantage

Previous experience in a similar position will be considered an advantage

 

BENEFITS

Competitive Salary

Medical Insurance

 

How To Apply

Interested and qualified candidates should make their applications to Exinity via the link Jobs at Exinity

Apply for this Job Now

Related Jobs

Contact Center Agent

At ICEA LION Group we seek to recruit qualified candidates for the position of Contact Center Agent. The position holder will be responsible for handling customer engagement and interactions that come through the contact centre as per the set customer experience standards.

customer service Nairobi, Kenya Apr/06/2022

Customer Care Representative - Casual.

BURN is looking for an exceptional, efficient customer care representative – casual, to fill a parttime role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management

customer service Nairobi, Kenya Mar/06/2022

Customer Care Executive

We are seeking to hire an efficient customer service executive who will handle customer inquiries act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

customer service Nairobi, Kenya Jan/09/2022

Customer Experience Supervisor

We are looking for an experienced Customer Experience Supervisor who will be responsible for leading, coordinating, directing, and motivating the customer experience team to deliver a world-class customer experience to Twiga customers.

customer service Nairobi, Kenya Nov/17/2021