We are looking for people who are passionate about making a strong contribution to Exinity Group’s growth in the southern region of Nigeria to join our team. The Customer Solutions Representative will be responsible for all clients ensuring on-going support and value throughout the client journey cycle (registration, deposit, trading, withdrawals, client training etc.) using soft selling skills.
Duties and Responsibilities:
Improving customer service quality/experience, productivity and profitability
Ensure to hit personal KPIs (chat/call/email numbers, net deposits, activations, CSAT etc.)
Identifying and developing high net worth clients and ensuring smooth transition to the Relationship Management team
Answering e-mails, assisting with client registrations, deposits, trading, withdrawals, client training
Liaising with all departments to resolve issues
Providing all relevant information to clients regarding documents and materials for becoming a client
A bachelor degree in any discipline
Language skills: Fluent English speakers and native Swahili
Excellent spoken and written communication skills required
Ability to work efficiently under pressure
Excellent computer skills (Microsoft Excel and Word)
Knowledge of Meta Trader platforms will be considered an advantage
Previous experience in a similar position will be considered an advantage
We're looking for a Call Center Quality Assurance (QA) Officer to assess the quality of the performance of our call center agents. The QA will monitor outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.