Customer Service Assistant

Date Posted: Jan. 26, 2023, 11:29 a.m.


Job Description

Key duties & responsibilities

Delivers excellent supply chain customer service, from order receipt through to delivery and enables achievement of specific customer service level targets under the supervision of the Logistics & Customer Service Manager.

Complete the order/supply process through SAP in line with departmental procedures

Ensure all orders are processed on time (Follow-up with Account receivable on order release and order processing at the Warehouse)

Consistent and clear communication with customers- communicate the status of orders to the customer & internal stakeholders

Pricing, Customer Master Data maintenance, Claims and Continuous Improvement

Set up and maintain the customer listing in SAP

Investigate and resolve all customer queries and implement corrective action to avoid recurrence

Responsible for Customer Master Data maintenance

Internal/External Customer Support

Ensure internal collaboration and stakeholder management to ultimately ensure customer satisfaction is achieved

Communicate customer requirements to all internal departments/external parties (Beiersdorf & Warehouse Service provider) monthly.

Supply quality and timely information to assigned customers & BDF Sales representatives on all matters within the order management process (Items not supplied due to MOQ Issues, Delivery Status, Blocked orders)

Serve as the single point of contact on all order/supply activity.

Make a range of decisions with regards to priorities and appropriate response to customer queries.

Respond to customer queries promptly and accurately, liaising with other departments where necessary.

Participate    in Supply Chain weekly operational meetings to resolve open issues and to plan for the future.


Minimum Diploma/Degree in a business-related qualification

experience in a Customer Service environment.

Excellent understanding of the FMCG business

Proficient in all MS Office packages

SAP knowledge within the SD module

Display of excellent communication skills.

Ability to develop good working relationships

Excellent sales and administrative skills

Customer focused approach

Ability to work under pressure and highly organized

How To Apply

Interested and qualified candidates should make their applications to Stratostaff via the link Jobs at Stratostaff

Apply for this Job Now

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