This role utilises expert knowledge in the specific fields of administration / product / process to resolve technical problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through own efforts.
This role functions as a subject matter expert in a specific field of administration / product / process. Often acts as a point of escalation for matters with higher level of complexity than those handled by Administrators. May act as a coach for administrative staff. Often consulted for system enhancements and testing. Resolves technical and complex problems, especially in support of administrative queries/issues. Applies specialist knowledge in a focused role working with relatively complex information. Operational in nature.