Junior Network Engineer

Date Posted: Nov. 7, 2022, 4:36 a.m.

Corporate Staffing Services

Job Description

Key Responsibilities 

  • Attend customer’s office/work sites to troubleshoot and diagnose network problems.
  • Provide telephone support to customers to troubleshoot and fix network errors remotely where possible.
  • Identify and resolve customer network issues and take remedial action as required, e.g. new switches to be installed/replaced etc.
  • Ensure the security of company and client’s networks, completing updates and upgrades where needed.
  • Provide a courteous, customer focused service to our clients.
  • Escalate errors or problems that do not relate to networks to the relevant departments.
  • Work with various hardware and software as per the customer’s needs.
  • Prepare service/repair reports after repairs or services have been completed and update the company EPR system to enable proper invoicing.
  • Order required parts, such as switches, wiring etc. to complete service and repairs as needed.
  • Ensure alignment with the changing world of IT and tech by staying up to date with emerging trends, tech and news.

Qualifications and Requirements 

  • Minimum of 2 years’ previous experience in a network engineer role.
  • Degree in Information Technology, Computer science or engineering related field
  • Network+ Comp/TIA certification would be an advantage.
  • Knowledgeable about various types of hardware such as printers, modems and telephones, along with in-depth knowledge of various computer operating systems such as windows and Linux.
  • Strong knowledge of security systems, network switches, firewalls etc.
  • Strong communication skills, both written and verbal with a strong command on English.
  • Strong customer service skills
  • Good problem-solving abilities, able to think out-of-the-box to find viable solutions.
  • Able to work either individually or as part of a team to get the job done.

How To Apply

If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV only quoting the job title on the email subject to [email protected] or [email protected]

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