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Job Description

Key Responsibilities 

• Attend customer’s office/work sites to troubleshoot and diagnose network problems.
• Provide telephone support to customers to troubleshoot and fix network errors remotely where possible.
• Identify and resolve customer network issues and take remedial action as required, e.g. new switches to be installed/replaced etc.
• Ensure the security of company and client’s networks, completing updates and upgrades where needed.
• Provide a courteous, customer focused service to our clients.
• Escalate errors or problems that do not relate to networks to the relevant departments.
• Work with various hardware and software as per the customer’s needs.
• Prepare service/repair reports after repairs or services have been completed and update the company EPR system to enable proper invoicing.
• Order required parts, such as switches, wiring etc. to complete service and repairs as needed.
• Ensure alignment with the changing world of IT and tech by staying up to date with emerging trends, tech and news.

Qualifications and Requirements 

• Minimum of 2 years’ previous experience in a network engineer role.
• Degree in Information Technology, Computer science or engineering related field
• Network+ Comp/TIA certification would be an advantage.
• Knowledgeable about various types of hardware such as printers, modems and telephones, along with in-depth knowledge of various computer operating systems such as windows and Linux.
• Strong knowledge of security systems, network switches, firewalls etc.
• Strong communication skills, both written and verbal with a strong command on English.
• Strong customer service skills
• Good problem-solving abilities, able to think out-of-the-box to find viable solutions.
• Able to work either individually or as part of a team to get the job done.

How To Apply

If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV only quoting the job title on the email subject to [email protected] or [email protected]

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