Front Office Executive – Salon & Spa

Date Posted: June 28, 2021, 9:46 a.m.

Job Description

Title: Front Office Executive – Salon & Spa,

Industry: Beauty,

Location: Donholm,

Gross Salary: Competitive,

Our client is a high-end salon and spa located in Donholm. They seek to hire a highly efficient Front Office Executive who will be in charge of the day to day coordination of the clients and ensure a smooth running of the salon and spa.


Key Responsibilities

Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival.

Book and confirm appointments via phone and email

Process transactions (cash and credit cards) and issue receipts

Welcome walk-ins, answer questions about services and schedule appointments based on availability

Inform clients about new services and discounts

Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

Update client records with contact and billing details, appointments and services offered

Maintain a tidy reception area

Order and maintain supplies for salon, spa and barber shop

Respond to client’s enquiries through the social media platforms

Engage with customers actively seeking feedback about their service experience.

Ensure bookings by clients are assigned to the hair and beauty stylist fairly and do not overlap with staff schedule.


Skills & Qualifications

Diploma or Certificate in any discipline.

Minimum experience of 2 years in a similar role

Applicants between 25 – 35 years are preferred.

Basic computer knowledge with proficiency in Microsoft Office.

Hands-on experience with office equipment, like printers and POS systems.

Familiarity with processing transactions

Female candidates are encouraged to apply

Excellent communication abilities (verbal, phone and email) with a customer service attitude

Solid organization and record-keeping skills

An ability to remain calm under stressful circumstances


How To Apply

If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV only quoting the job title on the email subject to [email protected] or [email protected]

Apply for this Job Now

Related Jobs

Customer Service Executive

Our client is a leading Credit Management Firm providing complete debt recovery solutions in Kenya and the larger East African region. They seek to hire Customer Service Executive who will be tasked with handling all Customer Care interactions by providing consistent standards of service to Client and ensuring customer satisfaction

customer service Nairobi, Kenya Aug/24/2021

Team Leader Customer Experience Support

Maintain high Service Quality Assurance of the branches as measured by Net promoters score , Dormancy , adherence to complaints handling policy & Account Utilization

customer service Nairobi, Kenya Jul/27/2021

Quality Assurance Officer

We're looking for a Call Center Quality Assurance (QA) Officer to assess the quality of the performance of our call center agents. The QA will monitor outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.

customer service Nairobi, Kenya Jul/27/2021

Customer Service Executives

Sheer Logic Management Consultants is seeking to engage dynamic individuals for Customer Service Executives position for one of our clients to be located in the following regions: Towns: Narok, Nanyuki, Bondo, Kisii, Kitengela, Machakos, Migori, Luanda

customer service Nairobi, Kenya Jun/28/2021