Title: Front Office Executive – Salon & Spa,
Gross Salary: Competitive,
Our client is a high-end salon and spa located in Donholm. They seek to hire a highly efficient Front Office Executive who will be in charge of the day to day coordination of the clients and ensure a smooth running of the salon and spa.
Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival.
Book and confirm appointments via phone and email
Process transactions (cash and credit cards) and issue receipts
Welcome walk-ins, answer questions about services and schedule appointments based on availability
Inform clients about new services and discounts
Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
Update client records with contact and billing details, appointments and services offered
Maintain a tidy reception area
Order and maintain supplies for salon, spa and barber shop
Respond to client’s enquiries through the social media platforms
Engage with customers actively seeking feedback about their service experience.
Ensure bookings by clients are assigned to the hair and beauty stylist fairly and do not overlap with staff schedule.
Skills & Qualifications
Diploma or Certificate in any discipline.
Minimum experience of 2 years in a similar role
Applicants between 25 – 35 years are preferred.
Basic computer knowledge with proficiency in Microsoft Office.
Hands-on experience with office equipment, like printers and POS systems.
Familiarity with processing transactions
Female candidates are encouraged to apply
Excellent communication abilities (verbal, phone and email) with a customer service attitude
Solid organization and record-keeping skills
An ability to remain calm under stressful circumstances
We're looking for a Call Center Quality Assurance (QA) Officer to assess the quality of the performance of our call center agents. The QA will monitor outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.