Customer Service

Date Posted: Oct. 28, 2022, 4:19 a.m.

Corporate Staffing Services

Job Description

Key Responsibilities

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution in close consultation with Production Manager and QC
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Make regular visits to customer premises and observe the stock balances, competitor activities, etc and do a report to management. The said report will include pictures of our products within the customer premises and daily logs of the visits made. 
  • Generate sales leads and advise the head of Sales on the same
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication with customers
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Resolve customer complaints via phone, email, mail, or social media
  • Inform customers of deals and promotions.
  • Execute all other assignments as will be directed by the MD

Key Skills & Qualifications

  • Graduate in Business Studies or any Social Science.  A strong background in Sales Background and data analysis and accurate interpretation would be a definite advantage.
  • Computer literate with strong competence in MS Office Packages –including Excel, Access, Windows Professional, and Powerpoint. 
  • Minimum 3 years relevant experience in managing Sales and Operations/Logistics, Distribution, and exposure in managing a Customer Service docket within an FMCG environment.
  • Possession of professional marketing/sales or any social science qualification Good Communication,
  • Sales negotiator 
  • Problem-solving and presentation skills crucial to overall objective achievement.

How To Apply

If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV only quoting the job title on the email subject to [email protected] or [email protected]

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