Title: Customer Service Representative,
Our client is an upcoming Dry cleaning company with over 7 branches in Kenya. They seek to hire a well experienced Customer Service Representative who will be responsible for receiving items for laundry at the shop, tag, invoice and receive payments for the items to be laundered.
Receiving items for laundry at the shop and ensure they place tags on them for easier tracing
Invoicing and receive payments for the items to be laundered.
Market the shop by way of messages, retaining walk in clients, issuing flyers at the shop or mall entrances.
Make sure they attain sales targets of the company
Reconciling Sales and generating reports
Assist customers with telephone inquiries to provide solutions to their banking needs
Assist customers with routine account-related requests; research and resolve account service inquiries or issues; and respond to client inquiries promptly, effectively, and professionally
Perform teller responsibilities
Skills & Qualifications
Must have a Certificate or Diploma in a related field
Atleast 1 year experience in a related field
Must be able to work under pressure with a variety of customers and personalities.
Must be good with people and work well with others.
Ability to work in multiple work locations is a plus.
Excellent customer service, written and verbal communication skills.
Excellent interpersonal skills.
Ability to sell in various social media platforms a plus.
At ICEA LION Group we seek to recruit qualified candidates for the position of Contact Center Agent. The position holder will be responsible for handling customer engagement and interactions that come through the contact centre as per the set customer experience standards.
We are seeking to hire an efficient customer service executive who will handle customer inquiries act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.