Title: Customer Service Representative,
Our client is an upcoming Dry cleaning company with over 7 branches in Kenya. They seek to hire a well experienced Customer Service Representative who will be responsible for receiving items for laundry at the shop, tag, invoice and receive payments for the items to be laundered.
Receiving items for laundry at the shop and ensure they place tags on them for easier tracing
Invoicing and receive payments for the items to be laundered.
Market the shop by way of messages, retaining walk in clients, issuing flyers at the shop or mall entrances.
Make sure they attain sales targets of the company
Reconciling Sales and generating reports
Assist customers with telephone inquiries to provide solutions to their banking needs
Assist customers with routine account-related requests; research and resolve account service inquiries or issues; and respond to client inquiries promptly, effectively, and professionally
Perform teller responsibilities
Skills & Qualifications
Must have a Certificate or Diploma in a related field
Atleast 1 year experience in a related field
Must be able to work under pressure with a variety of customers and personalities.
Must be good with people and work well with others.
Ability to work in multiple work locations is a plus.
Excellent customer service, written and verbal communication skills.
Excellent interpersonal skills.
Ability to sell in various social media platforms a plus.
We're looking for a Call Center Quality Assurance (QA) Officer to assess the quality of the performance of our call center agents. The QA will monitor outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.