Job Description
Responsibilities
- Handling of inbound calls, outbound calls, and WhatsApp enquiries
- Website online order processing
- Handle any issues or discrepancies from customers regarding their orders
- Perform product details updates on the website such as sale promotions, and uploading new products
- Occasional dealer management
- Service centre upcountry dispatch repairs coordination
- Any other duty as may be assigned
- Please note this role will include various duties including but not limited to the above
Key Qualifications & Experience
- Business degree/diploma or equivalent from a recognized institution
- Minimum of 1 year of experience in the Kitchen & Home Appliances.
- Experience in an e-commerce retail environment is an added advantage
- Call center/customer service/front office experience
- Proficient with Microsoft Office, especially Excel
- Excellent communication and organizational skills
How To Apply
If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV only quoting the job title on the email subject to [email protected] or [email protected]
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