Collections Manager

Date Posted: Jan. 8, 2024, 9:12 a.m.

Old Mutual

Job Description


Ensure that 1 day to 30 days PAR for the assigned portfolio of branches is within target.

Ensure that 1 day to 30 days PAR for all the Credit Product portfolios is within the assigned target.

Provide reports on historical and projected trends credit collections. 

Ensure prompt issuance of collateral realization of loan securities.

Ensure high TAT on insurance claims processing.

Adherence to internal credit policies and loan administration procedures regarding debt recovery.


Ensure compliance with the Bank’s policies and regulatory requirements pertaining collection and debt recovery.

Ensure all loan repayments for all disbursed loans are paid on or before the due dates.

Ensure review of daily excess reports to detect operationally delinquent accounts (identification and follow-up with Branch Managers on overdrawn accounts without limits) and follow up for prompt regularization.

Record and maintain a track of all loan follow up progress for all loans in Arrears.

Manage the entire portfolio (Retail, SME and Community) to ensure subsequent losses are minimized through the effective implementation of collections activities as laid out in the collection’s strategies.

Specifically, meet the service metrics detailed in the annual job objectives.

Prepare daily/weekly arrears reports for all the branches and follow up with them to ensure full repayment.

Ensure all loans are managed within the agreed buckets and all cases contained from getting to non-performing category.

Work closely with the Branch managers in the management of arrears

Prepare demand letters and ensure that they are forwarded to the defaulting customers.

Work closely with the Debt Recovery Unit (DRU) to ensure that all files transition from one bucket to the other with proper documentation to facilitate recovery.

Prepare reports and make recommendations on any early warning signs on accounts to management.

Prepare and maintain an updated register on loan related insurance claims and ensure prompt reimbursement.

Monitor debt collection response cycles and contacts as well as credit control performance.

Report and monitor all risks associated with collections.

Consult with the legal department before entering into counter agreements with defaulting customers.

Reduction in the Non-Performing Loan (NPL) book thus lower loan loss provisions.

Ensure that all loans are booked with employers and that there are prompt loan repayments from employers for retail loans.

Generate compliance reports for use in decision making and Performance appraisals.

Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)

Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within retail credit.

Authorization of transactions done by the collection's officers

Timely closure of customer issues.

Self and team development.

Performance management of self and teams.

Coaching and mentoring.

Do any other duties that may be assigned by the Management.


Staff Reporting Directly to the Job Holder

Collections officers

Others Reporting Indirectly

Branch Credit Officers


Business Degree


Proficiency in computer applications, Credit & Risk Management course

Experience, Knowledge and Skills

5 years’ experience in credit and debt recovery.

Knowledge in credit management and banking is an obvious advantage.

Knowledge on Law relating to banking.

-Practical experience in Lending and recovery

-Speed and accuracy

Personal Attributes

Capacity and willingness to work for long hours and within strict deadlines.

Excellent interpersonal skills

High degree of confidentiality

Analytical mind

Knowledgeable on the Financial services sector


Honest Highly organized

Creative and Innovative

Proactive and fast decision maker

Physical demands

Physically fit and versatile and able to work on a computer for long hours.


Banking, Credit, Credit Control, Credit Management, Credit Risks, Customer Follow-Ups, Debt Collections, Debts Recovery, Decision Making, Facilitation, Financial Products, Lending, Management Reporting, People Management


Bachelor Of Business

How To Apply

Interested and qualified candidates should submit their applications to Old Mutual via their career portal using the link Old Mutual Careers

Apply for this Job Now

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